Hygiene and Security on board
Our course: Your safety
It is a top priority for sea chefs to provide our crew with the best possible protection at all times. To ensure the safety and health of our guests and crew, we have worked out a comprehensive hygiene and prevention concept for all our fleets together with the respective cruise lines.
Basic Measures
A well-developed hygiene and prevention concept is the basis for a functioning travel.
Overarching we speak of minimum standards regarding:
- Medical requirements & quarantine precautions
- Health checks & distance rules
- Hygiene & disinfection strategies
- Development & training of new service components and procedures
- Partly working with and wearing PSA masks
Each ship also has its own "Outbreak Plan". This takes effect immediately if an infection is detected on board. Crew members are trained to take appropriate action in the event of an outbreak. These plans have been approved and accepted by the US Department of Health “Centers for Disease Control and Prevention” (CDC) among others, in order to contain an outbreak (such as Noro or Corona viruses) on board.
Additional hygiene measures for crew and guests
- COVID-19 tests for guests and crew before departure or embarkation and also during the voyage
- Information and instructions on COVID-19 plan incl. procedures on board
- Hand wash basins and disinfectants in all galleys and public washrooms
- Observance of distance and hygiene rules in guest and crew areas
- Compliance with (soft-)quarantine guidelines after boarding
- Continuous disinfection of all areas of the ship
Vaccination status
- No general vaccination obligation against COVID-19 for the crew members of Hapag-Lloyd Cruises and the Mein Schiff fleet. The vaccination regulations of the destination regions apply.
- On board Phoenix Reisen, full vaccination is mandatory for all crew members.
- The following vaccines are accepted: Pfizer/Biontech, Moderna, Johnson & Johnson, Astra Zeneca/Covishield. Sinopharm, Sinovac and Sputnik V.
- In the case of full recovery, proof of the disease is required. In order to develop full protection, at least 1 additional vaccination dose is required before entry. However, some countries insist on 2 vaccinations.
The following vaccination certificates are accepted:
- EUDCC (Digital EU Covid Certificate)
- International Yellow Vaccination Booklet (must include full name, date(s) of vaccination(s), vaccine name, vaccine batch number, stamp of vaccination center/doctor/authority, signature)
Safety of our crew
The health and well-being of our crew members is very important to us - we take our duty of care, including all precautions and education, very seriously. Infection prevention is in the DNA of the cruise industry, which is why we have long lived up to the highest standards of protection, information and proper hygienic behaviour.
What should I do if I test positive when I arrive at the airport?
Please note the emergency number in the sea chefs travel and ascent documents! If the test is positive, the contract is not generally void, but the promotion is only pushed back until recovery. (TUI Cruises, as of April 2022)
What happens if the voyages are canceled during my assignment on board and the ship is downgraded?
We react to all situations in such a way that you can stay safe and healthy at all times. The solutions can be individual and in this case you would be fully informed by your management on board.
What happens to the crew on board in the event of a corona outbreak?
There are special contingency plans for such situations. As a rule, infected guests and crew members are isolated and quarantined either on board or ashore. Doctors and specially trained staff take care of affected employees. (TUI Cruises, as of April 2022)
Subject to change. As of July 2022
